Privacy Policy

Last updated: August 1, 2026

Coffee Malem LLC (“Coffee Malem,” “we,” “us,” or “our”) is committed to handling personal information responsibly, transparently, and in accordance with applicable privacy and data protection laws.

This Privacy Policy explains what personal information we collect, how it is used, and the rights available to individuals whose information we process.

1. Company Information

Legal entity: Coffee Malem LLC

Jurisdiction: United States, New Jersey

Address: 620 Deer Rd STE 13, Cherry Hill Township, NJ 08034

Privacy contact: privacy@coffeemalem.com

2. Personal Information We Collect

We collect personal information that you voluntarily provide and limited technical information that may be processed automatically when you use the website.

Information you may provide

  • Name
  • Email address
  • Phone number
  • Company name
  • Message or inquiry details

This information is collected when you:

  • Submit a contact or quote request form
  • Contact us by email using links on the website

You are not required to provide personal information in order to browse the website.

We do not intentionally collect sensitive personal information.

Information collected automatically

When you access the website, our systems and service providers may automatically process limited technical information, such as:

  • Internet Protocol address
  • Browser type and version
  • Device type and operating system
  • Referring page or website
  • Pages visited
  • Date and time of access
  • General interaction and performance information
  • Security and diagnostic information

Some of this information may be collected through server logs, analytics technologies, cookies, local storage, or embedded third-party content.

3. Purposes and Legal Basis for Processing

We may process personal information for the following purposes:

  • Responding to inquiries and quote requests
  • Communicating about requested or contracted services
  • Preparing proposals and coordinating events
  • Operating, maintaining, and securing the website
  • Understanding website performance and usage
  • Improving our services and website experience
  • Maintaining business, legal, and accounting records
  • Complying with applicable legal or regulatory obligations

Depending on the circumstances and applicable law, processing may be based on:

  • Your request or consent
  • Steps taken at your request before entering into a contract
  • Performance of a contract
  • Our legitimate business interests in responding to inquiries, operating the website, preventing misuse, and improving our services
  • Compliance with legal obligations

We do not use personal information submitted through the website for automated decision-making or profiling.

We do not add inquiry information to marketing lists unless you have separately requested or consented to receive marketing communications.

4. Analytics and Website Usage Data

We use Matomo Analytics to understand how visitors use the website, measure website performance, identify technical issues, and improve the visitor experience.

Matomo is configured with privacy-protective settings designed to minimize the collection and use of personal information. Analytics data is used only for Coffee Malem’s internal reporting and website improvement.

Information processed through Matomo may include:

  • Anonymized or truncated Internet Protocol address
  • Browser and device type
  • Operating system
  • Approximate geographic region
  • Referring website or page
  • Pages visited
  • Date and time of visits
  • General website interactions and performance information

We do not use Matomo data for third-party advertising, cross-site behavioral tracking, targeted advertising, automated decision-making, or user profiling.

Analytics information is not sold or shared for cross-context behavioral advertising, as those terms are defined under applicable United States privacy laws.

Matomo analytics data is retained according to the privacy and retention settings configured within our analytics system.

5. Embedded YouTube Videos

Some pages on the website contain videos embedded from YouTube, a service provided by Google.

Where available, we use YouTube’s privacy-enhanced embedding domain, youtube-nocookie.com. Privacy-enhanced mode is designed to limit certain advertising-related uses of video-viewing information, but it does not prevent all information from being transmitted to or processed by Google.

Some embedded videos may be configured to play automatically, without sound, when a page loads. When a page containing an embedded YouTube video is opened, your browser may establish a connection with Google or YouTube even if you do not actively interact with the video.

Google or YouTube may receive or process information such as:

  • Your Internet Protocol address
  • Browser and device information
  • Operating system information
  • The page containing the embedded video
  • Referrer information
  • The date and time of the request
  • Video playback and interaction information
  • Cookies, local-storage information, or similar identifiers
  • Information associated with your Google account if you are signed in

YouTube may also display links, controls, branding, recommendations, or other content within the embedded player.

Google processes information received through YouTube under its own privacy policy and terms. Coffee Malem does not control Google’s collection, use, retention, or disclosure of information.

6. Trustindex Review Widget

The website displays customer reviews through a widget provided by Trustindex Ltd.

The widget may display reviews, reviewer names, profile images, ratings, and other information that reviewers have made publicly available through the original review platform.

When the widget loads, your browser may connect to Trustindex or related service infrastructure. Trustindex may receive limited technical information necessary to provide and secure the widget, such as:

  • Your Internet Protocol address
  • Browser and device information
  • The page on which the widget appears
  • Referrer information
  • The date and time of the request
  • General widget interaction information

Trustindex processes information under its own privacy policy and terms. Coffee Malem does not control Trustindex’s independent processing, retention, or security practices.

Reviews displayed through the widget originate from third-party review platforms. Selecting a review, profile, or external link may take you to the relevant third-party platform, whose privacy practices apply separately.

7. Forms, Communications, and Data Storage

Contact and quote requests are submitted through website forms.

Information provided through these forms may be:

  • Stored within the website’s systems or database
  • Transmitted to authorized Coffee Malem personnel by email
  • Used to respond to your inquiry
  • Used to prepare a quote or proposal
  • Used to coordinate requested or confirmed services
  • Retained as part of normal business correspondence

Inquiry-related emails and form submissions are retained for as long as reasonably necessary to respond to the inquiry, provide services, maintain business records, or meet legal and operational requirements.

Access to personal information is limited to authorized personnel and service providers with a legitimate business need.

Please do not submit sensitive personal information through a general contact or quote request form.

8. Third-Party Service Providers

We use third-party service providers to operate, maintain, analyze, communicate through, and secure the website.

These providers may include:

  • Website and server hosting providers
  • Email delivery and mailbox providers
  • Website form and database services
  • Matomo Analytics
  • Google and YouTube for embedded video content
  • Trustindex for displaying customer reviews
  • Website security and monitoring services
  • Backup and recovery providers
  • Technical support providers

These providers may process information only to the extent necessary to provide their services, comply with legal obligations, secure their systems, or operate under their own applicable privacy policies.

Certain third-party providers may independently determine how information received through their services is processed. In those circumstances, they may act as independent controllers or businesses under applicable privacy laws.

9. Cookies and Similar Technologies

The website may use cookies, local storage, server logs, scripts, pixels, or similar technologies to operate website functions, maintain security, analyze performance, and display third-party content.

Essential website technologies

Essential technologies may be used for purposes such as:

  • Website security
  • Network management
  • Form operation
  • Spam and abuse prevention
  • Session management
  • Website performance
  • Remembering necessary website settings

These technologies support the normal operation and security of the website.

Matomo Analytics

Matomo is configured with privacy-protective settings designed to minimize the collection and use of personal information.

Matomo information is used only for internal website measurement, troubleshooting, and improvement. It is not used for third-party advertising, cross-site tracking, targeted advertising, or advertising profiles.

Additional information about Matomo is provided in Section 4.

YouTube

YouTube may use cookies, local storage, device identifiers, or similar technologies when an embedded player loads or is used.

We use the youtube-nocookie.com embedding domain where available. The use of this domain does not prevent all communication with Google or guarantee that no cookies or similar technologies will be used.

Additional information about embedded YouTube videos is provided in Section 5.

Trustindex

The website uses Trustindex to display customer reviews. The widget may load scripts, styles, images, or other resources from Trustindex or related service infrastructure.

These requests may transmit limited technical information necessary to deliver and secure the widget. Additional information about Trustindex is provided in Section 6.

More information about technologies used by the website may be provided in our Cookie Policy.

10. Disclosure of Personal Information

We may disclose personal information:

  • To service providers supporting our website and business operations
  • To employees or contractors who require access for a legitimate business purpose
  • To professional advisers where reasonably necessary
  • To comply with a law, regulation, court order, or lawful government request
  • To investigate or prevent fraud, misuse, security incidents, or unlawful activity
  • To protect Coffee Malem, our customers, visitors, or other individuals
  • In connection with a merger, acquisition, reorganization, financing, or transfer of business assets

We do not sell personal information.

We do not share personal information for cross-context behavioral advertising or use it for targeted advertising, as those terms may be defined under applicable United States privacy laws.

11. Data Security

We apply reasonable technical and organizational safeguards designed to protect personal information.

These safeguards may include:

  • Encrypted website connections using HTTPS
  • Access controls
  • Security monitoring
  • Spam and abuse protection
  • Website and server hardening
  • Software maintenance and security updates
  • Regular system backups
  • Restrictions on administrative access

Although we take reasonable precautions, no website, transmission method, or storage system can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Relevant purposes may include:

  • Responding to inquiries
  • Preparing proposals or quotes
  • Providing requested services
  • Coordinating events
  • Maintaining business correspondence
  • Meeting legal, tax, accounting, insurance, or operational requirements
  • Resolving disputes
  • Protecting our legal rights
  • Maintaining website and information security

Retention periods may vary depending on the nature of the information, whether a business relationship is established, and applicable legal requirements.

Matomo analytics information is retained according to the privacy and retention settings configured within our analytics system.

You may request deletion of your personal information, subject to applicable legal, contractual, security, and recordkeeping requirements.

13. Your Privacy Rights

United States

Depending on your state of residence, the nature of our relationship with you, and whether the relevant law applies to Coffee Malem, you may have the right to:

  • Know what categories of personal information we collect
  • Know how personal information is used and disclosed
  • Request access to personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of personal information
  • Obtain a portable copy of certain personal information
  • Opt out of the sale or sharing of personal information
  • Opt out of targeted advertising or certain forms of profiling
  • Appeal a decision concerning a privacy request

Coffee Malem does not sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising.

We do not collect or use sensitive personal information for purposes that would require a right to limit its use under applicable law.

We will not discriminate against you for exercising an applicable privacy right.

European Union, European Economic Area, and United Kingdom

If you are located in the European Union, European Economic Area, or United Kingdom, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete personal data
  • Request deletion of your personal data
  • Request restriction of processing in certain circumstances
  • Receive certain personal data in a portable format
  • Object to processing based on legitimate interests
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the competent supervisory authority

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Submitting a request

Privacy requests may be submitted to:
privacy@coffeemalem.com

We may need to verify your identity before completing a request. Information provided for identity verification will be used only to process and document the request.

Privacy rights may be subject to applicable legal exceptions, including requirements to preserve contractual, legal, tax, accounting, security, or dispute-related records.

14. International Data Processing

Coffee Malem operates from the United States.

Personal information submitted through the website may be processed and stored in the United States.

Some service providers, including Google and YouTube, may process information in the United States and other countries where they or their service providers operate.

Privacy and data protection laws in those countries may differ from the laws in your country of residence.

Where required by applicable law, we take reasonable steps to use appropriate safeguards for international transfers. Third-party providers are responsible for the transfer mechanisms and safeguards applicable to processing they conduct under their own privacy policies.

15. Children’s Privacy

The website and Coffee Malem’s services are not directed to children under 13 years of age.

We do not knowingly collect personal information online from children under 13.

Where European data protection law applies, the website is not intended to collect personal information directly from children who are unable to provide valid consent under the laws of their country.

If you believe that a child has submitted personal information through the website, contact us at privacy@coffeemalem.com so that we may review and, where appropriate, delete the information.

16. Business and Service Clarification

Coffee Malem provides mobile coffee catering, coffee truck service, guided coffee classes, and related event services.

This Privacy Policy applies to information collected through the Coffee Malem website and direct communications initiated through the website.

It does not describe information processed independently by:

  • Event organizers
  • Event venues
  • Payment providers
  • Social-media platforms
  • YouTube or Google
  • Other businesses or organizations with which you interact separately

Coffee Malem may also process information provided directly by clients in connection with event planning and service delivery. That information is used for business communication, coordination, fulfillment, and recordkeeping.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Website features
  • Service providers
  • Business practices
  • Analytics or embedded-media technologies
  • Legal or regulatory requirements

The current version will be available on this page with its revised date.

Nothing in this Privacy Policy creates rights beyond those provided by applicable law.

18. Contact

For questions, concerns, or requests relating to privacy or personal information, contact:

Coffee Malem LLC
620 Deer Rd STE 13
Cherry Hill Township, NJ 08034

privacy@coffeemalem.com